By placing an order on the online store www.rmatchdesign.com the buyer agrees to the content of this agreement (the “Agreement”), which, together with the purchase, is considered binding to both parties, the buyer and the seller. The Seller within the framework of this Agreement is a legal entity RMATCH design Ltd., registration no. 40203357488 (the “Seller”) and, in turn, the buyer is any natural person who purchases goods from the Seller (the “Buyer”).

 

Contract objective

Under this Agreement, the Buyer places an order and the Seller fulfills the Buyer's order based on the offer on the online store www.rmatchdesign.com. In addition, the Seller may also offer a delivery service provided by third parties. The distance agreement applies to all orders placed on the Seller's online store.

 

When the Agreement comes into effect

The Agreement comes into effect from the moment the Buyer places an order on the RMATCH online store and makes payment in full. The Agreement shall remain in effect until the obligations of both parties have been fulfilled, in accordance with the provisions of this Agreement.

 

General rules for ordering the product

The Buyer can place an order on the online store without prior registration.

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To place an order, the Buyer must add the selected product to the cart, enter the necessary delivery and contact information, as well as any additional instructions about the order. The order will be considered completed once the Buyer and the Seller have agreed on the order and payment has been made in full by making payment on Seller's bank account by debit and credit cards.

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When making a purchase, the Buyer may choose the most suitable way of delivery and receipt of the goods. Depending on the chosen way of receiving the goods, the Buyer must ensure that the goods are received at the specified time and place. If the Buyer is not able to be contacted and/or has not ensured the removal of the goods at the time and place indicated by the Buyer in the delivery information section, the Buyer will be responsible for the cost of organizing re-delivery.

 

When placing an order for the Buyer, it is expected that the Buyer will have read the product description and price, and related delivery information, such as delivery costs and timeframe.

 

Once the Seller has received the Buyer’s payment, the goods will be prepared and shipped within 3-14 working days, through the delivery service provider specified by the Buyer to the specified address (separate paid service). The Seller is not responsible if the product is delayed due to the fault of the suppliers.

 

Buyer complaints concerning product quality

The buyer's claims regarding the quality of the purchased goods will be resolved in accordance with Regulation No. 631 of Cabinet of Ministers “Procedures for Applying for and Examining a Consumer Claim for a Goods or Services Not Conforming to the Terms of the Contract”.

The Buyer may email complaints, claims, and suggestions to info@rmatchdesign.com. The Seller will provide a response as soon as possible, but no later than 30 days following the receipt of the complaint or claim, in which the Buyer should provide full information about the goods, their purchase, and the Buyer themselves. If the Buyer has not provided this information, there may be a delay in response time.

 

Distance agreement execution time

The Seller undertakes to comply with the provisions of the distance contract no later than 10 days after receiving the order from the Buyer, unless another term for performance of the Agreement is added next to the description of the specific product.

 

If the goods cannot be delivered

If the Seller is unable to perform the Agreement because the goods ordered by the Buyer are not available, then the Seller is obligated to inform the Buyer. In this case, the Seller may offer the Buyer an equivalent product for an equivalent price, or offer the Buyer a refund.

 

Right of withdrawal

In accordance with Article 12 of the Consumer Rights Protection Law of the Republic of Latvia, the Buyer may exercise the right of withdrawal and unilaterally withdraw from the distance contract and return the goods purchased in the Online Store to the Seller.

The time period for exercising the right of withdrawal is counted from the day when the Buyer has received the goods or part of the goods (goods).

The buyer cannot exercise the right of withdrawal if:

- The product is damaged and has obvious signs of use by the Buyer.

- The Product is made according to the Buyer's instructions or clearly personalized.

- The original packaging of the product, which is considered to be an integral part of the product, is damaged.

- The ordered goods cannot be returned due to health or hygiene reasons, or if they are perishable or can be used quickly.

 

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”. The Seller reserves the right to refuse the Buyer the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use, or from not following the instructions if the original packaging of the product is lost or its packaging is significantly damaged. The returned product must not have been used, must be in the original packaging and the packaging and labeling must not be damaged. The returned product must be free of any stains.

 

Procedure of the right of withdrawal

 

The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days, starting from the day when the goods are handed over to the Buyer or a person chosen by him.

 

In order to exercise the right of withdrawal, you must make a request to the Seller via email to the address info@rmatchdesign.com 

In order for the right of withdrawal to be complied with, it is sufficient that the notice of exercise of the right of withdrawal is sent before the expiry of the right of withdrawal.

 

The Seller undertakes to refund the payments received for the goods no later than within 14 days from the moment the goods have been returned to the Seller. The Buyer will be responsible for the costs associated with the return.

 

The Buyer must return the goods to the Seller without delay and in any case no later than 14 days from the date of the Buyer's notification of the decision to withdraw from the Agreement. The buyer is liable for the decrease in the value of the goods if the goods have been used for purposes other than ascertaining the nature, characteristics, and operation of the goods.

 

The images of the products viewed on the platform may differ slightly from the offered product. To clarify or specify the characteristics of the product or to avoid confusion related to its ordering, please contact the Seller by e-mail at info@rmatchdesign.com.

 

If the goods are delivered to the Buyer late or are not delivered due to the fault of the Buyer or circumstances dependent on the Buyer, the Seller shall not be liable for the violation of the terms of delivery of the goods.

 

The Seller shall not be liable for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the goods displayed on the Buyer's computer monitor differs in any respects from the appearance of the goods in nature.